My Resume.
PROFESSIONAL SUMMARY
All-Source Intelligence Analyst with a Top Secret Security Clearance (TS/SCI) and over 6.5 years of experience in the United States Air Force. A versatile team player with a passion for learning, growing, teaching, and customer service optimization. Able to deliver academic instruction, critically think, and complete creative and complex problem-solving while recommending changes and improvements to achieve organization's effectiveness. Proficient in developing and implementing policies and procedures with a concentration on safety. Accomplished measurable results while leading teams in fast paced environments. Possesses a comprehensive background in leadership, surveillance, and threat detection derived from conducting global ISR operations with DoD and coalition partners.
WORK HISTORY
United States Air Force - Non-Commissioned Officer In Charge of Operations
Las Vegas, NV • 07/2022 - Current
· Leads exercise intel element and executes scenario for 3 annual RED FLAG exercises which drives combat operations training for 7,000 joint and coalition personnel.
· Advances Combat Air Forces training by integrating capabilities of 4 Wings and 6 Aggressor Squadrons to duplicate complex and realistic adversary actions.
· Trains 280 unit-level intel analysts yearly with advanced Tactics, Techniques, and Procedures analysis and establishes intel training standards, objectives, and feedback for Red Flag exercises.
· Handles administrative and personnel needs of direct reports, including writing performance reports and maintaining records.
Exercise Planner, ISR Plans & Programs
Osan AFB, Republic of Korea • 07/2020 - 07/2022
· Developed exercise requirements, guided intelligence development, and oversaw progress of scenario planning, training, and simulation modeling coordination.
· Co-led Intelligence, Surveillance, and Reconnaissance Large-force exercise and chaired Combined Force Command Exercise Combat Catch, enabling 108 training hours for 2 Numbered Air Force Directors.
· Collaborated with 120 representatives from other government and intelligence organizations and facilitated creation of Desired Learning Objectives through exercise planning in support of live-fly exercises, enabling theater-wide preparation for 14,700 joint and coalition personnel.
· Served as Unit Security Manager for Numbered Air Force, managing training and access requirements for 49 members, controlling security procedures for multiple secure areas, and safeguarding $1 billion dollars.
Manager, Training & Standards Evaluations
Ramstein AFB, Germany • 10/2019 - 07/2020
· Hand selected to enhance unit level Training, Standards, and Evaluations program.
· Executed effective teaching techniques to instruct mission qualification classes and increase unit's Combat Mission Ready status.
· Enriched analytical skills of 24 members in Air Operations Center and 2 Combined Commands by instructing on 21 critical topics over 60 hours.
· Improved Wing level Intel training for 465 assigned members in 42 Air Force Specialty Codes and conducted joint adversary Tactics, Techniques, and Procedure lessons.
European Command Air & Air Defense Analyst
Ramstein AFB, Germany • 07/2018 - 10/2019
· Authored tailored intel products on current and long-term air threat analysis for Joint Force Air Component Commander and 32 additional units, including a one-stop product that cut analysis by 60% and protected assets worth $704M.
· Modernized daily order of battle updates briefed to Joint Forces Air Component Commander, which affected command and control decisions for approximately 20,000 aircraft in theater and over $542 million dollars in assets.
· Liaised with 14 national agencies, fusing multi-intelligence reporting, and initiated Standard Operating Procedure for daily product for a 4-star general.
· Served as Unit Deployment Manager Representative for Intelligence, Surveillance, and Reconnaissance Division.
Multi-Source Analyst
Osan AFB, Republic of Korea • 05/2017 - 05/2018
· Utilized critical thinking capability to break down problem sets and assess solutions to make decisions.
· Produced, collated, analyzed, evaluated, and disseminated multi-source intelligence products and reports.
· Advised commanders and aircrews on threats to U.S. and allied forces and missions as well as Intelligence, Surveillance and Reconnaissance capabilities and employment.
DirecTV - Senior Account Specialist
Huntsville, AL • 02/2013 - 07/2016
· Obtained customer retention by resolving billing, technical, and programming issues to achieve the team’s target KPIs and high rates of customer satisfaction, as well as mitigate service cancellation.
· Proactively upsold and cross-sold products and services to improve customers' experience while contributing to business and revenue growth.
· Instrumental member and substitute Team Leader that leveraged expertise in DirecTV customer service strategies and standards to train, mentor, and develop skills of team members and new hires by performing individualized coaching, side-by-side call reviews, and focused action plans.
· Handpicked as leader of elite team of performers due to consistent achievement of customer service metrics and high rates of customer retention.
All-Source Intelligence Analyst with a Top Secret Security Clearance (TS/SCI) and over 6.5 years of experience in the United States Air Force. A versatile team player with a passion for learning, growing, teaching, and customer service optimization. Able to deliver academic instruction, critically think, and complete creative and complex problem-solving while recommending changes and improvements to achieve organization's effectiveness. Proficient in developing and implementing policies and procedures with a concentration on safety. Accomplished measurable results while leading teams in fast paced environments. Possesses a comprehensive background in leadership, surveillance, and threat detection derived from conducting global ISR operations with DoD and coalition partners.
WORK HISTORY
United States Air Force - Non-Commissioned Officer In Charge of Operations
Las Vegas, NV • 07/2022 - Current
· Leads exercise intel element and executes scenario for 3 annual RED FLAG exercises which drives combat operations training for 7,000 joint and coalition personnel.
· Advances Combat Air Forces training by integrating capabilities of 4 Wings and 6 Aggressor Squadrons to duplicate complex and realistic adversary actions.
· Trains 280 unit-level intel analysts yearly with advanced Tactics, Techniques, and Procedures analysis and establishes intel training standards, objectives, and feedback for Red Flag exercises.
· Handles administrative and personnel needs of direct reports, including writing performance reports and maintaining records.
Exercise Planner, ISR Plans & Programs
Osan AFB, Republic of Korea • 07/2020 - 07/2022
· Developed exercise requirements, guided intelligence development, and oversaw progress of scenario planning, training, and simulation modeling coordination.
· Co-led Intelligence, Surveillance, and Reconnaissance Large-force exercise and chaired Combined Force Command Exercise Combat Catch, enabling 108 training hours for 2 Numbered Air Force Directors.
· Collaborated with 120 representatives from other government and intelligence organizations and facilitated creation of Desired Learning Objectives through exercise planning in support of live-fly exercises, enabling theater-wide preparation for 14,700 joint and coalition personnel.
· Served as Unit Security Manager for Numbered Air Force, managing training and access requirements for 49 members, controlling security procedures for multiple secure areas, and safeguarding $1 billion dollars.
Manager, Training & Standards Evaluations
Ramstein AFB, Germany • 10/2019 - 07/2020
· Hand selected to enhance unit level Training, Standards, and Evaluations program.
· Executed effective teaching techniques to instruct mission qualification classes and increase unit's Combat Mission Ready status.
· Enriched analytical skills of 24 members in Air Operations Center and 2 Combined Commands by instructing on 21 critical topics over 60 hours.
· Improved Wing level Intel training for 465 assigned members in 42 Air Force Specialty Codes and conducted joint adversary Tactics, Techniques, and Procedure lessons.
European Command Air & Air Defense Analyst
Ramstein AFB, Germany • 07/2018 - 10/2019
· Authored tailored intel products on current and long-term air threat analysis for Joint Force Air Component Commander and 32 additional units, including a one-stop product that cut analysis by 60% and protected assets worth $704M.
· Modernized daily order of battle updates briefed to Joint Forces Air Component Commander, which affected command and control decisions for approximately 20,000 aircraft in theater and over $542 million dollars in assets.
· Liaised with 14 national agencies, fusing multi-intelligence reporting, and initiated Standard Operating Procedure for daily product for a 4-star general.
· Served as Unit Deployment Manager Representative for Intelligence, Surveillance, and Reconnaissance Division.
Multi-Source Analyst
Osan AFB, Republic of Korea • 05/2017 - 05/2018
· Utilized critical thinking capability to break down problem sets and assess solutions to make decisions.
· Produced, collated, analyzed, evaluated, and disseminated multi-source intelligence products and reports.
· Advised commanders and aircrews on threats to U.S. and allied forces and missions as well as Intelligence, Surveillance and Reconnaissance capabilities and employment.
DirecTV - Senior Account Specialist
Huntsville, AL • 02/2013 - 07/2016
· Obtained customer retention by resolving billing, technical, and programming issues to achieve the team’s target KPIs and high rates of customer satisfaction, as well as mitigate service cancellation.
· Proactively upsold and cross-sold products and services to improve customers' experience while contributing to business and revenue growth.
· Instrumental member and substitute Team Leader that leveraged expertise in DirecTV customer service strategies and standards to train, mentor, and develop skills of team members and new hires by performing individualized coaching, side-by-side call reviews, and focused action plans.
· Handpicked as leader of elite team of performers due to consistent achievement of customer service metrics and high rates of customer retention.
EDUCATION
Pennsylvania State University
University Park, PA • Expected 05/2024
Bachelor of Arts: Digital Journalism & Media
Community College of The Air Force
Montgomery, AL • 01/2021
Associate of Applied Science: Intelligence Studies & Technology
Pennsylvania State University
University Park, PA • Expected 05/2024
Bachelor of Arts: Digital Journalism & Media
Community College of The Air Force
Montgomery, AL • 01/2021
Associate of Applied Science: Intelligence Studies & Technology
EXPERIENCE / SKILLS
Training and Development Leadership + Project Management
Complex Problem-Solving + Creative Solutions
Customer Satisfaction and Retention + Public SpeakingTeam Development Strategies
Safety and Security Procedures + Asset Protection
Microsoft Office Suite + Adobe Premiere Pro + Adobe Lightroom
Training and Development Leadership + Project Management
Complex Problem-Solving + Creative Solutions
Customer Satisfaction and Retention + Public SpeakingTeam Development Strategies
Safety and Security Procedures + Asset Protection
Microsoft Office Suite + Adobe Premiere Pro + Adobe Lightroom
AWARDS / RECOGNITION
· Coined by Vice Chief of Staff of the Air Force in 2019, managed 31 volunteers during 4-day fundraiser, raising $15,000 as the Wing Booster Club Vice President
· Coined by Republic of Korea Air Force as Superior Performer in Joint Chief of Staff-directed exercise
· Chairman of Better Place to Work Committee at Directv in 2016, cultivated a positive work environment and motivated excellence
· Customer loyalty leader at Directv, achieved a 92.08 customer loyalty score compared to site average of 89.27
· Coined by Vice Chief of Staff of the Air Force in 2019, managed 31 volunteers during 4-day fundraiser, raising $15,000 as the Wing Booster Club Vice President
· Coined by Republic of Korea Air Force as Superior Performer in Joint Chief of Staff-directed exercise
· Chairman of Better Place to Work Committee at Directv in 2016, cultivated a positive work environment and motivated excellence
· Customer loyalty leader at Directv, achieved a 92.08 customer loyalty score compared to site average of 89.27